Voxie changes the game for customer experience in two primary ways: first, it ensures that your company can interact personally with an infinitely scaleable number of customers at once. Secondly, it helps re-engage customers you’ve already interacted with, decreasing churn rates.
Most unhappy customerswon’t tell you they’re unhappy— they’ll just never come back. Voxie wins them back in four steps:
Follow Up
Voxie can follow up with each customer and find out if they’re satisfied or not, all via text message.
Interpret
Voxie intuitively identifies whether a customer’s response warrants a follow up — and alerts you.
Maximize
Keep tabs on VIPs as well as new customers and automatically recommend what they want, when they want it.
Analyze
Leverage Voxie’s powerful analytics suite to hone your customer experience and marketing.
FOLLOW UP
Automatically Maximize Sales Potential
Automatically schedule and send messages after orders are delivered. Voxie can personalize each message with customer-specific details to drive delight.
INTERPRET
Segment Customers Into Happy and Unhappy
Through keyword analysis, Voxie can tell which customers were satisfied with their purchases and which ones weren’t. Most customers respond to follow-ups, and Voxie’s sentiment recognition is extremely accurate.
Maximize
Maximize Sales and Customer Retention
Voxie can recommend follow-up purchases to your happy customers. Customers recognized as dissatisfied can be routed to a live customer service representative.
Analyze
Track Key Metrics and Optimize Your Business
Track customer satisfaction, click-through rates, mobile sales, and more. Use Voxie’s powerful analytics to spot opportunities or trouble areas. You’ve never had access to data quite like this before.
